Complaints Procedure

Last Updated: March 2026

1. Our Commitment

Yehezkel LLP is committed to providing legal services of the highest standard. We take every complaint seriously and view it as an opportunity to improve our services. This procedure sets out how you can make a complaint and how we will handle it.

2. Who May Complain

Any person who has received services from our Firm, or who has been affected by the services we provided, may make a complaint. Complaints may also be made through an authorized representative.

3. How to Make a Complaint

You may submit a complaint through any of the following channels:

  • Email: complaints@yehezkel-law.com
  • Post: Complaints Officer, Yehezkel LLP, Tel Aviv, Israel
  • Telephone: Contact our office and ask to be transferred to the Complaints Officer

Please include the following in your complaint:

  • Your full name and contact details
  • Case reference number (if applicable)
  • A detailed description of the complaint
  • The outcome you are seeking
  • Any relevant supporting documentation

4. Our Process

Step 1: Acknowledgment

We will acknowledge receipt of your complaint within 3 business days. We will provide you with a reference number and the details of the person handling your complaint.

Step 2: Investigation

We will conduct a thorough investigation of your complaint. This may include reviewing relevant files, interviewing involved staff, and examining documentation. We may contact you for additional information.

Step 3: Response

We will send you a detailed written response within 21 business days of receiving the complaint. If additional time is required, we will inform you and provide an updated timeline.

Step 4: Appeal

If you are dissatisfied with our response, you may appeal to a senior partner of the Firm within 14 business days of receiving the response. Appeals will be reviewed by a partner who was not involved in the original handling.

5. External Bodies

If you have exhausted our internal complaints procedure and remain dissatisfied with the outcome, you may contact the following relevant bodies:

  • Israel: Israel Bar Association
  • UK: Legal Ombudsman (LeO)
  • USA: Relevant State Bar Association

6. Confidentiality

All complaints are handled in strict confidence. Information will only be shared with those who need to be involved in handling the complaint. You will not suffer any detriment as a result of making a complaint.

7. Record Keeping & Learning

We maintain records of all complaints and their outcomes. We regularly review complaint patterns to identify areas for improvement and ensure that lessons learned are incorporated into our working practices.

8. Contact

For complaints or questions regarding this procedure:

Yehezkel LLP — Complaints Officer
Email: complaints@yehezkel-law.com